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We Keep Your Account Information Secure

When you open an account at pkvpoker and deposit via DANA, OVO, GoPay or QRIS, your personal data stays protected under our privacy framework.

Data encrypted in transit and at restPayment info never shared with third partiesYour account, your privacy rights
pkvpoker We Keep Your Account Information Secure
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open the chat widget in the bottom right of your lobby screen. Our support team in Semarang answers privacy questions Monday to Sunday, 08:00–23:00 Jakarta time. Average response under two minutes.

Email Support

Send a detailed request to [email protected]. Include your account email, username and the specific data or access you're asking about. We reply within 24 business hours.

Account Settings

Log into your account, go to Settings → Privacy & Security, and download your data or request a correction directly. Instant for download; corrections processed within 48 hours.

HOW WE SAFEGUARD

Data Handling & Account Security Practices

Encryption & Storage

All personal and payment data is encrypted using TLS 1.3 when transmitted between your device and our servers. At rest, sensitive fields are encrypted with AES-256. Servers are located in data centres with physical access controls and 24/7 monitoring.

Cookies & Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. We do not sell cookie data. You can disable non-essential cookies in your browser; session cookies are required to play.

Payment Isolation

Payment processor details (your DANA, OVO, GoPay or QRIS account) are never stored on our main database. We use tokenised references so our platform never sees your full payment credentials.

Account Access & Verification

Your login uses email and password. Withdrawals require email or SMS verification to prevent unauthorised payouts. You can enable two-factor authentication in Settings → Security for an extra layer.

Data Retention Timeline

Active account data is stored for the lifetime of your account. After closure, transaction records remain for seven years for compliance; personal identifiers (name, address, phone) are deleted after 30 days.

Your Rights & Requests

You can request a data export, correct inaccurate information or delete non-essential personal data at any time. Contact [email protected] with your account email. We process requests within 10 business days where local law permits.

Privacy Policy FAQ

We collect your full name, date of birth, email address, phone number and residential address for account verification. We also record your deposit method (DANA, OVO, GoPay or QRIS) and transaction history. This information is used to verify your identity, process deposits and withdrawals, and comply with anti-money laundering regulations.

No. Payment details are processed by our payment partner and tokenised on our system, meaning we never store or access your full DANA, OVO, GoPay or QRIS credentials. We do not share your payment data with marketers, advertisers or third-party platforms. Data is shared only with payment processors and tax authorities where local law requires it.

We retain your transaction records for seven years for tax and legal compliance. Your personal identifiers—name, address, phone—are deleted after 30 days. You can request immediate deletion of non-essential data by contacting [email protected] with your account email and username.

Yes. Log into your account, go to Settings → Privacy & Security and select 'Download My Data.' The file includes your account profile, deposit and withdrawal history, and game activity. Download is instant. Alternatively, email support with your account details and we'll send it within 24 hours.

We use session cookies to keep you logged in and remember your game preferences. Analytical cookies track how you navigate the lobby so we can improve performance. We do not use cookies to build profiles for selling to advertisers. You can disable non-essential cookies in your browser settings; session cookies are required to play.

Contact our support team immediately via live chat (available 08:00–23:00 Jakarta time) or email [email protected]. We'll review your account, verify your identity and disable unauthorized access. Change your password and enable two-factor authentication in Settings → Security to prevent future breaches.

We follow Indonesian regulations for data handling and storage. Access to your personal data and deletion rights depend on local law. If you believe we've violated your privacy rights or local regulations, contact us at [email protected] and we will investigate. You also have the right to escalate complaints to local authorities where applicable.