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Your Terms & Conditions at pkvpoker

When you open an account with us, you're entering into a clear agreement about how your account works, how deposits and withdrawals happen, and what you can expect…

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pkvpoker Your Terms & Conditions at pkvpoker
REACH OUR TEAM

How to Contact Us About Your Terms

If you have a question about how our Terms & Conditions apply to your account, or if you need to dispute a transaction or request a change to your settings, our support team is here to help. We respond across multiple channels during your local hours so you're never left waiting.

Team online

Live Chat

Open the chat widget in your lobby on desktop or mobile. Response time is typically under 3 minutes during operating hours. Available 07:00–23:00 Indonesia time daily.

Email Support

Send your query to [email protected] with your account username and a clear description of your issue. We aim to respond within 24 hours on all business days.

Account Settings

Log in, tap your profile icon, then Settings → Account & Verification. Review and update your personal details, payment methods, and communication preferences directly.

DATA AND SECURITY

How We Protect Your Account Under These Terms

Your account information and financial data are protected by encryption and stored securely on our servers.

Account Verification

When you request a withdrawal, we verify your identity to prevent fraud. This is standard practice and keeps your account safe. Verification usually completes within 2–4 hours on business days.

Data Retention

We retain your account data for as long as your account is active, plus one year after closure for audit and regulatory purposes. Tax records are kept for seven years where required.

Cookies and Tracking

We use cookies to remember your login, track gameplay preferences, and improve site performance. You can adjust cookie settings in your browser; disabling them may affect your experience.

Payment Processor Partners

DANA, OVO, GoPay and QRIS handle the actual transfer of funds. Our system sends only the amount and your verified phone number; full card data stays with the processor.

Access and Correction

Contact [email protected] to request a copy of your stored data or to correct any errors. We process these requests within 14 days in line with Indonesia consumer protection standards.

Account Closure

You can close your account anytime via Settings → Account Closure. We'll process any pending payouts, then remove your active data. Archived records stay for compliance only.

Frequently Asked Questions About Our Terms

These questions come from players in Makassar, Jakarta, and across Indonesia who want to understand exactly what our Terms & Conditions mean for their account and payouts. Read through to clarify how access, withdrawals, disputes, and account changes work under our agreement.

We won't process your withdrawal until verification is complete. This protects your account from fraud and ensures your payout goes to the right person. Upload your ID and recent proof of address via Settings → Verification. Most submissions clear within 4 hours on business days.

Yes. Go to Settings → Personal Details and request a change. We'll send a confirmation link to your current email. Once you verify, the new email or phone is live. This prevents unauthorized access to your account, so we ask you to confirm the change before it takes effect.

Contact [email protected] with your account username, the transaction date, and a clear description of the dispute. Our team investigates within 48 hours. If a withdrawal failed, we'll reprocess it or return the funds to your wallet. For game results, we review the game log to confirm the outcome.

Yes. The same account agreement applies across all devices. Your balance, history, and settings sync in real time. Deposits and withdrawals work the same way on desktop via pkvpoker.club or on the mobile app—payment methods like DANA, OVO, GoPay and QRIS are available on both.

Deposits usually arrive within 30–60 seconds after you complete payment on the partner's app. If your deposit doesn't appear after 5 minutes, check your bank or e-wallet app to confirm the transaction went through, then contact support with the transaction reference number.

No. If we make material changes, we'll email you at least 14 days in advance and show the updated terms in your account settings. You can review the changes and contact support with questions. Continuing to use your account after the deadline means you accept the new terms.

Your account is waiting for proof of identity or address. Log in, go to Settings → Verification, and upload a clear photo of your ID and a utility bill or bank statement dated within the past three months. Once approved, you can deposit and withdraw normally.

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